Q
- Can I order a sample of a wedding invitation or other piece
of stationery?
A - At Victoria's Wedding Stationery we will gladly send you
a FREE sample of our stationery so you can assess the quality
and attention to detail for yourself. We limit the number
of free samples to 2 per customer. Any additional samples
are charged at the single cost per item shown on our price
list. This will be refunded when you place an order.
Q
- Do you have any special offers or do you do bulk discounts?
A - Yes! If you order more
than £100 of our stationery you get
5%, more
than £200 of stationery you get 10%
and
more than £300 of stationery and you get a massive
20% off
your total bill.
Q
- When will my order be delivered and can I order extras?
A - Every item of wedding stationery is handcrafted to a superb
standard. Our aim is to deliver your order within one
month of receipt of your full payment. If you have under ordered
give us a ring (or send us an email) and we will make any
amount of extra stationery you require ASAP. If your original
order qualified for the discount we will honour this for any
subsequent orders.
Q
- Why do I have to pay the full amount up front?
A - Once we have received your order we will send you a proof
of each piece of stationery you have ordered. Along with this
proof, you will receive an invoice for the full amount. When
you are 100% happy with the proofs please return the enclosed
slip along with your payment. As your stationery is unique
we are unable to sell it to any other customer and hence require
the payment in full. We will make sure you are absolutely
happy with your stationery when it arrives.
Q
- Do I get my money back if I have to cancel my order due
to unforeseen circumstances?
A - We look at each case on an individual basis. As your stationery
will be unique to you we probably will not be able to sell
it to any other customer. We will try and help you out as
much as possible but can not guarantee any refund as it depends
how much of your order we have already created.
Q
- How much is Posting & Packing (P&P)?
A - Postage and packing is worked out on an individual basis.
We will ensure your order gets to you in plenty of time and
in perfect condition. Please ask us for further information
on P&P.
Q
- Can you send me a brochure?
A - We do not have a printed brochure. We use our website
as an online brochure as we find this cost effective enabling
us to keep our prices as low as possible.
Q
- I can not find the colour or typeface I want?
A - If the colour or typeface you require is not listed please
do not hesitate to ring or email us and we will be happy to
help wherever possible. Similarly get in touch if you have
your own ideas you would like us to make for you.
Q
- When should I order my wedding stationery and when should
I send out the invitations?
A - We advise that invitations should be sent out no later
than 6 weeks prior to your wedding day; however 3 months would
give your guests ample time to commit during the summer months.
For you to receive your order in plenty of time we ask you
to place your order 18 weeks before you wedding day. Although
to hit the recommended 6 weeks for sending we would require
your order by 11 weeks prior at the very latest.
Q
- What if my wedding is less than 11 weeks away?
A - We are here to help you. Let us know as soon as possible
and we will do our very best to get your order to you. Any
size of order will be considered; we will be honest and tell
you (before we take payment) if we can not get your order
to you in time.
